How can we help you?

Orders
Returns
Products
Company
Orders
What if there is something wrong with my product?

Your purchase will be protected by our limited lifetime warranty. If your product is defective please email support@drinktrevi.com for assistance.

How many days should I expect for shipping?

Standard shipping orders average 4-8 business days from the time of shipment in the contiguous US.

Do you ship to international destinations?

TREVI does not currently ship products internationally. We are working to launch international shipments in 2025. If you live outside of the United States and want TREVI, please email support@drinktrevi.com to let us know where we should go next.

When will my order ship?

Orders will typically ship in 3-5 business days. Depending on which products you order, products could come separately from different fulfillment centers.

Can I return my product purchased at drinktrevi.com if it is not defective?

Many non-defective products purchased on drinktrevi.com can be returned to TREVI for a full refund within 90 days of the purchase date. To be eligible for a return, products must be in an unused condition with their original packaging intact. Large orders and frequent returns may be subject to restocking fees. Limited edition drops are not eligible for return.

How does a customer return product if purchased at drinktrevi.com?

Send an email to support@drinktrevi.com and request a pre-paid shipping label to use for return. Your order will be refunded upon receipt at our warehouse.

Can I put my product in the microwave or refrigerator?

Never place our products in the microwave as this could cause damage to your product and/or your microwave. We also do not recommend that you place your product in the refrigerator or freezer as this could negatively affect the internal properties of your product.

What do I do if I have questions about my product?

For questions related to caring for your product, we have a helpful webpage ready to answer your questions at simplemodern.com/care.

Our support team is available to help with any of your needs via support@drinktrevi.com.

What kind of company is Simple Modern?

TREVI is an employee-owned Oklahoma based company whose mission statement is we exist to give generously. Our desire is to make 5-star products offering remarkable value so we can give to worthy organizations making the world a better place. To hear more please check out https://www.simplemodern.com/pages/giving for a video about us and more.